Paul Flanagan
Consultant Qualifications
Christopher Technology Consulting LLC
1552 Lakeport Court
Virginia Beach, VA 23464
Voice (757) 373-1454 Fax (810) 885-5312
E-Mail: pflanagan@christophertechnology.com

Professional with more than twenty years of progressive responsibility using information and analysis resources to further the enterprise’s objectives. Proven record using complex technology to translate information into actions which move the company forward. A team builder with strong communication skills known for achieving objectives.

Experience includes:

• Project Direction
• Change Management
• Expert Witness
• Negotiating and Mediating
• Business/Product Development
• Business Continuity Site Implementation (Disaster Recovery)
• Operations Management
• Financial Systems
• Systems Development
• Process Re-engineering
• Budget Development/Control

Substantial experience managing complex information and telecommunications technology. Key areas include financial systems (including ERP), electronic procurement (eProcurement), telephone call centers, voice and data communications, volume mailing, business continuity implementation. Key management areas include change management, process reengineering, project management and self-managing teams.

Professional Experience

Christopher Technology Consulting LLC, Virginia Beach, VA (2002 – Present)
Founder and Principal Consultant

• Lead implementation project for mission–critical fund–raising software for large non–profit organization.
• Implemented business recovery plan for medium sized communications company. Recommended changes which decreased annual cost by more than $1.2 million while increasing capability.
• Reviewed information technology operation for medium sized consumer service enterprise. Recommended process changes which enabled significant market share expansion.
• Negotiated several large strategic vendor contracts, saving client over $2 million, while maintaining excellent service and relationship with the vendors.
• Assessed mission–critical fund–raising software for two large non–profit organizations. Recommended systems that were implemented by clients.
• Trained technology and non-technology staff in change management and business process improvement.
• Advised as Expert Witness in litigations involving information technology.

New York Times Shared Services Center, Norfolk, VA (1998 – 2001)
Executive Director of Information Technology

Key accomplishments include: creation of data center to implement enterprise wide services, in-sourcing of management and support of enterprise wide area data network (WAN), upgrading of PeopleSoft systems, and institution of project management disciplines. Winner of two Best Practice Awards from the Technology Managers’ Forum, New York (1999).

• Managed 70 people who provided information technology infrastructure and support services to the 30 business units which make up The New York Times Company.
• Directed the in-sourcing of IT functions and expanded internal implementation of PeopleSoft at all business units which saved more than $5 million annually at the service center and $29 million corporate-wide.
• Implemented a help desk function for all internal customers that raised the service satisfaction level to more than 90%.
• Implemented a business recovery plan that was successfully implemented on 9/11/2001 and was used as a model for the entire corporation.
• Created and staffed a project office. Directed a plan to implement a new project management methodology which improved showed performance to more on-time and under-budget projects than ever before.
• Deferred more than $4 million in upgrade costs for two-years by preparing a new strategy to upgrade to a previous release rather than buy current release.
• Created a data collection, statistical analysis reporting and decision support system for the accounts payable process which enabled operations to reduce late payments significantly.
• Oversaw the continuing implementation and upgrading of centralized shared accounting, financial reporting and human resource services using the PeopleSoft financial, purchasing and human resource management ERP system.
• Led company wide initiatives in project management, process improvement and business to business, B2B, eProcurement.

Christian Broadcasting Network, Virginia Beach, VA (1981 – 1998)
Vice President.Information Services

Key accomplishments include: Information Technology – Directed creation of the largest and most sophisticated non-profit direct mail fund raising microcomputer based system. Downsized from legacy systems on mainframe to client/server systems, reducing per client annual cost by over 37%, saving over $1.8 million annual computer costs.

• Managed 250 people in the areas of information technology, telecommunications, customer service, mail services, print shop, letter shop and warehouse.
• Directed process to downsize computers to client/server model and initiated new fundraising software that saved more than $1 million annually. The system is still in use today after 10 years of operation.
• Ranked the best data processing division in non-profit industry segment in the PCWeek Magazine Fast Track 500 (29th overall) (June 1997)
• Telephone Services – (5 PBX’s, 2,600 lines, 13 million minutes long distance annual usage.) Reduced telecommunications unit expenses by over 70% through multi-vendor purchasing and alternate carrier arrangements.
• Designed “Telegate,” a telephone fraud reduction device that detects and prevents service theft attacks by telephone hackers resulting in annual savings of $100,000.
• Management Initiatives – Converted information service departments to self-managing teams. Instituted continuous improvement and business process reengineering programs.

Regent University, Virginia Beach, VA (1989 – 1993)
Adjunct Professor

Taught Information Systems Management to graduate students in the MBA Program in the College of Administration and Management.

Metis Corporation, Alexandria, VA (1971 – 1981)
Entrepreneur. Co-founder & Vice President

Key accomplishments include: Created innovative software for data management, real-time management information systems, telecommunications, scientific analysis and simulation. Hardware systems design and integration experience. Software design and implementation.

• Led this successful company (averaged 50% annual growth for 10 years), which designed and implemented computer systems for air traffic control and flight service stations.

Lambda Corporation, Arlington, VA (1968 – 1971)
Project Director. Technical Staff

• Managed and performed design and implementation of software for strategic war gaming and air traffic control.

Education
Master of Science Degree, Operations Research, Civil Engineering,
Massachusetts Institute of Technology, Cambridge, MA
National Science Foundation Scholar

Bachelor of Science Degree, Mathematics,
Massachusetts Institute of Technology, Cambridge, MA

Professional Affiliations
Institute for Operations Research and Management Science (INFORMS)
Association of Information Technology Professionals (AITP, formerly DPMA)

Certifications
Certified Computing Professional (CCP) – Institute for Certification of Computer Professionals (ICCP)
Process Design and Implementation: Reengineering and Change Management – Michael Hammer and Company